Support

How to get help

Contact support email to be added for pilot support.

What to include

When reporting an issue, include the company name, the page or screen you were using, what happened, screenshots if safe to share, and the time and date of the issue.

Urgent safety issues

SiteBalance is not an emergency reporting system. For urgent site safety issues, follow your company procedure immediately and contact the appropriate responsible person.

Pilot note

Support arrangements may change as the pilot develops. Formal support levels should be agreed before wider commercial launch.